Hey there, I'm Rachel 👋🏽
Hey there, I'm Rachel 👋🏽
With 6 years in design and focused UX expertise, I design accessible, scalable products that balance clarity, function, and user empathy.
At Verizon, I create digital experiences for brands like Tracfone and Total Wireless, and contribute to the Verizon Brands Design System. Previously at USAA, I modernized insurance servicing flows and enhanced accessibility across native mobile and web platforms. At Bank of America, I contributed to designing HR tools and mobile experiences, including AI and ML features, for iOS and Android platforms.
I bring experience across startups, enterprise, and nonprofits, and I’m focused on roles where I can influence product vision, support teams, and grow into UX leadership.
Revitalizing Bank of America's Flagscape App
Led UX transformation of Bank of America's Flagscape app, conducting user research, wireframing, prototyping, and usability testing to evolve it from a basic COVID-19 tool to an essential employee resource.
Revitalizing Bank of America's Flagscape App
Led UX transformation of Bank of America's Flagscape app, conducting user research, wireframing, prototyping, and usability testing to evolve it from a basic COVID-19 tool to an essential employee resource.
Revitalizing Bank of America's Flagscape App
Led UX transformation of Bank of America's Flagscape app, conducting user research, wireframing, prototyping, and usability testing to evolve it from a basic COVID-19 tool to an essential employee resource.
Optimizing Employee Support: Mobile UX for AI Virtual Assistant at Bank of America
Led UX design for Bank of America's virtual assistant mobile adaptation, conducting user research on mobile support patterns and AI assistants. Executed wireframing and prototyping to create an intuitive, touch-friendly interface, followed by rigorous usability testing to optimize the mobile experience for 200,000+ employees.
Optimizing Employee Support: Mobile UX for AI Virtual Assistant at Bank of America
Led UX design for Bank of America's virtual assistant mobile adaptation, conducting user research on mobile support patterns and AI assistants. Executed wireframing and prototyping to create an intuitive, touch-friendly interface, followed by rigorous usability testing to optimize the mobile experience for 200,000+ employees.
Optimizing Employee Support: Mobile UX for AI Virtual Assistant at Bank of America
Led UX design for Bank of America's virtual assistant mobile adaptation, conducting user research on mobile support patterns and AI assistants. Executed wireframing and prototyping to create an intuitive, touch-friendly interface, followed by rigorous usability testing to optimize the mobile experience for 200,000+ employees.
Modernizing USAA Servicing Intent Screens
USAA's servicing intent screens allow users to view current coverages and upgrade or add new ones. I modernized these screens to enhance usability, align with contemporary design standards, and comply with the USAA Reville design system. The project involved cross-disciplinary collaboration, including UX writing and accessibility reviews.
Modernizing USAA Servicing Intent Screens
USAA's servicing intent screens allow users to view current coverages and upgrade or add new ones. I modernized these screens to enhance usability, align with contemporary design standards, and comply with the USAA Reville design system. The project involved cross-disciplinary collaboration, including UX writing and accessibility reviews.
Modernizing USAA Servicing Intent Screens
USAA's servicing intent screens allow users to view current coverages and upgrade or add new ones. I modernized these screens to enhance usability, align with contemporary design standards, and comply with the USAA Reville design system. The project involved cross-disciplinary collaboration, including UX writing and accessibility reviews.
Accessibility Markup for Foundation Review
Led accessibility redesign for USAA's insurance service. Updated designs to Reville Design System and created detailed accessibility markups. After RDS and Accessibility expert review addressed identified defects through iterative refinements. Achieved 97% reduction in accessibility defects, significantly enhancing usability and WCAG 2.1 AA compliance for diverse users.
Accessibility Markup for Foundation Review
Led accessibility redesign for USAA's insurance service. Updated designs to Reville Design System and created detailed accessibility markups. After RDS and Accessibility expert review addressed identified defects through iterative refinements. Achieved 97% reduction in accessibility defects, significantly enhancing usability and WCAG 2.1 AA compliance for diverse users.
Accessibility Markup for Foundation Review
Led accessibility redesign for USAA's insurance service. Updated designs to Reville Design System and created detailed accessibility markups. After RDS and Accessibility expert review addressed identified defects through iterative refinements. Achieved 97% reduction in accessibility defects, significantly enhancing usability and WCAG 2.1 AA compliance for diverse users.
Designed the Anniversary Credit Bonus Redemption for Verizon’s Straight Talk Brand
Created the Anniversary Credit Bonus redemption experience for Verizon’s Straight Talk customers, streamlining navigation, clarifying redemption options, and crafting a seamless end-to-end flow that boosted engagement and increased successful reward usage.
Designed the Anniversary Credit Bonus Redemption for Verizon’s Straight Talk Brand
Created the Anniversary Credit Bonus redemption experience for Verizon’s Straight Talk customers, streamlining navigation, clarifying redemption options, and crafting a seamless end-to-end flow that boosted engagement and increased successful reward usage.
Designed the Anniversary Credit Bonus Redemption for Verizon’s Straight Talk Brand
Created the Anniversary Credit Bonus redemption experience for Verizon’s Straight Talk customers, streamlining navigation, clarifying redemption options, and crafting a seamless end-to-end flow that boosted engagement and increased successful reward usage.