Case Studies
Case Studies
Case Studies
Revitalizing Bank of America's Flagscape App
Led UX transformation of Bank of America's Flagscape app, conducting user research, wireframing, prototyping, and usability testing to evolve it from a basic COVID-19 tool to an essential employee resource.
Revitalizing Bank of America's Flagscape App
Led UX transformation of Bank of America's Flagscape app, conducting user research, wireframing, prototyping, and usability testing to evolve it from a basic COVID-19 tool to an essential employee resource.
Revitalizing Bank of America's Flagscape App
Led UX transformation of Bank of America's Flagscape app, conducting user research, wireframing, prototyping, and usability testing to evolve it from a basic COVID-19 tool to an essential employee resource.
Optimizing Employee Support: Mobile UX for AI Virtual Assistant at Bank of America
Led UX design for Bank of America's virtual assistant mobile adaptation, conducting user research on mobile support patterns and AI assistants. Executed wireframing and prototyping to create an intuitive, touch-friendly interface, followed by rigorous usability testing to optimize the mobile experience for 200,000+ employees.
Optimizing Employee Support: Mobile UX for AI Virtual Assistant at Bank of America
Led UX design for Bank of America's virtual assistant mobile adaptation, conducting user research on mobile support patterns and AI assistants. Executed wireframing and prototyping to create an intuitive, touch-friendly interface, followed by rigorous usability testing to optimize the mobile experience for 200,000+ employees.
Optimizing Employee Support: Mobile UX for AI Virtual Assistant at Bank of America
Led UX design for Bank of America's virtual assistant mobile adaptation, conducting user research on mobile support patterns and AI assistants. Executed wireframing and prototyping to create an intuitive, touch-friendly interface, followed by rigorous usability testing to optimize the mobile experience for 200,000+ employees.
Accessibility Markup for Foundation Review
Led accessibility redesign for USAA's insurance service. Updated designs to Reville Design System and created detailed accessibility markups. After RDS and Accessibility expert review addressed identified defects through iterative refinements. Achieved 97% reduction in accessibility defects, significantly enhancing usability and WCAG 2.1 AA compliance for diverse users.
Accessibility Markup for Foundation Review
Led accessibility redesign for USAA's insurance service. Updated designs to Reville Design System and created detailed accessibility markups. After RDS and Accessibility expert review addressed identified defects through iterative refinements. Achieved 97% reduction in accessibility defects, significantly enhancing usability and WCAG 2.1 AA compliance for diverse users.
Accessibility Markup for Foundation Review
Led accessibility redesign for USAA's insurance service. Updated designs to Reville Design System and created detailed accessibility markups. After RDS and Accessibility expert review addressed identified defects through iterative refinements. Achieved 97% reduction in accessibility defects, significantly enhancing usability and WCAG 2.1 AA compliance for diverse users.
Modernizing USAA Servicing Intent Screens
USAA's servicing intent screens allow users to view current coverages and upgrade or add new ones. I modernized these screens to enhance usability, align with contemporary design standards, and comply with the USAA Reville design system. The project involved cross-disciplinary collaboration, including UX writing and accessibility reviews.
Modernizing USAA Servicing Intent Screens
USAA's servicing intent screens allow users to view current coverages and upgrade or add new ones. I modernized these screens to enhance usability, align with contemporary design standards, and comply with the USAA Reville design system. The project involved cross-disciplinary collaboration, including UX writing and accessibility reviews.
Modernizing USAA Servicing Intent Screens
USAA's servicing intent screens allow users to view current coverages and upgrade or add new ones. I modernized these screens to enhance usability, align with contemporary design standards, and comply with the USAA Reville design system. The project involved cross-disciplinary collaboration, including UX writing and accessibility reviews.
Designed the Anniversary Credit Bonus Redemption for Verizon’s Straight Talk Brand
Created the Anniversary Credit Bonus redemption experience for Verizon’s Straight Talk customers, streamlining navigation, clarifying redemption options, and crafting a seamless end-to-end flow that boosted engagement and increased successful reward usage.
Designed the Anniversary Credit Bonus Redemption for Verizon’s Straight Talk Brand
Created the Anniversary Credit Bonus redemption experience for Verizon’s Straight Talk customers, streamlining navigation, clarifying redemption options, and crafting a seamless end-to-end flow that boosted engagement and increased successful reward usage.
Designed the Anniversary Credit Bonus Redemption for Verizon’s Straight Talk Brand
Created the Anniversary Credit Bonus redemption experience for Verizon’s Straight Talk customers, streamlining navigation, clarifying redemption options, and crafting a seamless end-to-end flow that boosted engagement and increased successful reward usage.
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience